Overview
xh66 respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect when you use our platform, how we use it, and the safeguards we have in place. We operate under strict data protection standards to ensure your information remains secure and confidential at all times.
By registering with xh66, you agree to the terms outlined in this policy. We review and update this document regularly to reflect changes in our practices and legal requirements. If you have any questions about how we handle your information, please contact our support team.
What Data We Collect
Registration Information
When you create an xh66 account, we collect your full name, email address, phone number, date of birth, and residential address in Bangladesh. We use this information to verify your identity, prevent fraud, and communicate important account updates.
Account Activity
We track your login times, game history, betting patterns, winnings, and losses. This data helps us detect suspicious activity, improve our platform, and personalize your experience. We also record any interactions with our support team.
Device & Usage Data
Our servers automatically collect information about your device: IP address, browser type, operating system, and referring pages. This technical data helps us optimize performance and diagnose issues.
Data Security: All information collected is encrypted and stored on secure servers with restricted access. We do not sell or share your data with third parties without your explicit consent, except where required by law.
KYC & Verification
Before your first withdrawal, xh66 requires Know Your Customer (KYC) verification. You must submit one of the following documents:
- National ID Card (NID)
- Passport
- Driving Licence
We also collect a selfie holding your identification document to confirm you are the account holder. KYC documents are reviewed by our compliance team within 12 hours. These documents are encrypted and stored separately from your account for maximum security.
Your KYC data is used only for age verification (18+), fraud prevention, and regulatory compliance. We do not use it for marketing purposes or share it with external parties without your permission.
Payment & Financial Data
When you deposit or withdraw through bKash, Nagad, Rocket, Upay, or Bank Transfer, we collect transaction details including amounts, dates, and payment method information. We do not store your full card or mobile wallet credentials—only masked payment references for record-keeping.
All payment processing is handled by PCI-DSS compliant payment gateways. Your financial data is encrypted using SSL/TLS protocols and never exposed to our servers in plain text. We retain transaction records for 7 years to comply with financial regulations in Bangladesh.
Responsible Gambling: We monitor deposit and withdrawal patterns to identify signs of problem gambling. If we detect unusual activity, we may contact you to offer support resources.
Cookies & Tracking
Essential Cookies
We use session cookies to keep you logged in and remember your preferences. These are necessary for the platform to function and expire after your session ends.
Analytics
We use analytics tools to understand how players use xh66. This includes which games are most popular, where users encounter issues, and how long sessions last. No personally identifiable information is tied to this data.
Third-Party Tools
Our platform may include third-party services for payment processing, customer support, and fraud detection. These partners have their own privacy policies and only access data necessary for their function.
How Long We Keep Your Data
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 5 years | Compliance & dispute resolution |
| KYC Documents | 5 years after account closure | Regulatory requirement |
| Transaction Records | 7 years | Financial audit & AML |
| Support Chat Logs | 2 years | Quality assurance & disputes |
| Analytics Data | 13 months | Usage patterns & optimization |
| Cookies | Session or 12 months | User preference & login |
You can request deletion of your account and associated data at any time. However, we may retain records required by law or for fraud prevention purposes.
Your Data Rights
Access Your Data
You have the right to request a copy of all personal data we hold about you. Submit a request to [email protected] and we will provide it within 14 days in a readable format.
Correct Inaccuracies
If any of your information is incorrect, you can update it directly in your account settings. For sensitive data like your address or phone number, contact our support team to verify the changes.
Delete Your Account
You can close your xh66 account at any time. Upon closure, we will anonymize your personal data but may retain transaction records for legal and compliance purposes.
Withdraw Consent
If you originally consented to receive marketing communications or analytics tracking, you can opt out at any time through your account preferences or by contacting us directly.
Get In Touch
If you have questions about this Privacy Policy or concerns about how xh66 handles your data, reach out to our support team:
- Email: [email protected]
- Support Hours: 24/7 Live Chat available on xh66.ws
- Mailing Address: xh66 Support Team, Bangladesh
We will respond to all data requests within 14 business days. For urgent privacy concerns, please use our live chat feature to speak with a representative immediately.